Besant Group of Institutions, Mangalore

Manel Srinivas Nayak Knowledge Series - A Talk on "The Inside Story of Mumbai Dabbawalas".

February 10, 2018

The Knowledge series on “Inside story of Mumbai Dabbawalas” was conducted on Saturday, 10-02-2018 at Nethravathi auditorium with the Coordinator and speaker Shri Anantha Thalekar and Shri Jaysingh Pingle treasurer of Nutun Mumbai tiffin box charity trust.

For the first time the entire programme was communicated in Hindi.

The programme began with Shri Jaysingh entering the venue in Dabbawala style. The talk was given by Shri Anantha Thalekar with a brief introduction about what Mumbai Dabbawala, represents, their drive towards customer satisfaction, the pricing, and their customer base.

Mr. Anantha said The Gandhi Cap is the hall mark of Dabbawalas in Mumbai, adding further he said the issue of managing the time and risk of Dabbawlas were what makes them tick. He wished for someone to develop a technology that will help the dabbawals to carry heavy boxes load. Having adopted technology of late, the Dabbawalas have a track record of 99.99% correct delivery of box to the rightful owner. This, Mr. Anantha Thalekar said is vital in that home cooked food is delivered to people across religions and faiths.

The Mumbai Dabbawalas have been sharing their source of success in getting the SIX SIGMA certification to the hard work of each and every Dabbawalla, as each person is a shareholder they strive towards customer satisfaction and also have job satisfaction thus there is zero attrition as each Dabbawala thinks of himself as entrepreneur. The programme concluded with Question and Answer session.